Returns and Exchanges

 

Our Return Policy in short

  • We offer free returns and will send you a return form.
  • Contact Wallstuff before returning any items.
  • You can return the product within 30 days of delivery.
  • The product must be in new condition.
  • Want to switch to another product? You can do that, just contact us.


Return Policy

We offer free returns. Please contact us on ask@wallstuff.se before returning any items,  we will send you a return form.

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts Wallstuff and gives information relevant and the reason for complaint.


Return Conditions

You can return the product within 30 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. 

Wallstuff will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.


Returning a Package

Please contact us on ask@wallstuff.se before returning any items,  we will send you a return form.
If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Wallstuff is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.

 

Want to switch to another product?

Please contact us on ask@wallstuff.se before returning any items,  we will send you a return form.Return the product you have received and send us an e-mail to ask@wallstuff.se telling us which product you want instead.


Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.


Unclaimed Packages

For packages that are not cashed at your post office within 14 days, Wallstuff reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.

 

If you have any questions please send us an email to ask@wallstuff.se or call +46 736 35 80 92, weekdays 10-17.